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Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on the shopping cart “Item” link at the top right of the website and you will be asked for a few details that we need to be able to complete the order. These details include name, address and payment details.
As soon as your order is placed and payment has been accepted, you will receive a confirmation email containing a copy of your invoice and your unique Order Number.
If you realize you have made a mistake in your order once your confirmation email has been received, contact us via email and we will rectify any errors before dispatching.
Curves and Corsets does not disclose customers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
We accept payment by credit/debit card and through Nochex. We accept all major card types including Visa and MasterCard.
Dresses will normally be dispatched within 1-4 business days. On the rare occassion that any dresses are low in stock at our warehouse, they will be ready for dispatch within 10 business days.
All Corsets are made to order so please allow 5-10 business days for dispatch.
Within the UK
We currently deliver our dresses and corsets through the Royal Mail First Class Signed For service. Valkyrie corsets are sent via Royal Mail Special Delivery.
Delivery is based on the day of dispatch, not necessarily on the day the order was placed. Please note that delivery may take longer than 1 day to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and the Channel Islands.
All deliveries to the UK are free.
Deliveries to the rest of the World
We currently deliver our dresses through Royal Mail International Signed For. This service is not next day delivery. Delivery can take from 7-14 business days.
The postage costs is £15 per order.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.*Please note that delays can occur in customs, and these delays are beyond our control.
All deliveries need to be signed for, please ensure that there is someone available at the delivery address to sign for the parcel. Please note that the option is given at the point of placing your order to have the goods delivered to an alternative address from the invoice address.
Under the United Kingdom’s Distance Selling Regulation you have the right to return your purchase if you are not completely satisfied. Just return the unwanted items to us in their original condition (with original tags attached) within 14 days of receipt. International customers have 28 days in which to return the unwanted items. We will either issue a full refund on receipt of the goods, or exchange the item for a different size or colour.
PLEASE NOTE: When trying on items of clothing, ensure that you are not wearing perfume, make up or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
In accordance with UK regulations we do not accept returns of made-to-measure corsets. These are made specifically to your measurements and so cannot be resold to another customer. Again, please be very careful when ordering. We are confident that you will find our made-to-measure corsets a perfect fit if we have the right measurements for you. If in doubt please see our corset sizing guide or please feel free to contact us for more information.
Refunds and Exchanges
Please make sure you return the unwanted items in the original condition in which you received them. This includes all original tags and packaging. All items will be inspected upon their return. You also need to include the pink invoice that you received with your order. On this invoice please state which item you are returning, if it is for an exchange or refund and the reason for returning. If it is for an exchange, please state which size/colour you would like in return.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also advisable to keep a receipt of postage for your records. The items are your responsibility until they reach our warehouse. As we do not charge postage to the UK, we will not refund return postage. We recommend returns are sent via recorded delivery to our address:
J Le Cornu
2A Saxon Way
Once your items have been received into our offices we will then process all refunds and exchanges within 1-4 days. We only refund postage costs the order was sent out incorrectly and is unwanted. Please be aware that it can take up to 7 working days for refunds to appear on your bank statement.
Faulty or wrong item
Although all items are checked thoroughly before dispatch, if the item you received is faulty or incorrect, do not hesitate to return it to us. On the invoice please state which item you are returning and whether it is incorrect or faulty. Please also state if you would like a refund. If it is not stated that you would like a refund you will be automatically sent the correct item or a replacement for the faulty ones.
This returns policy does not affect your statutory rights.